Thank you for shopping with us. Please review our Order & Payment Policy to ensure a smooth shopping experience.
1. Order Processing
Once you place an order, you will receive an Order Confirmation Email detailing the items you have purchased. After your order has been shipped, we will send you a notification email with detailed tracking information so you can monitor your order's progress.
2. Payment Methods
We accept payments through Shopify Payment, which supports the following payment methods:
Credit and Debit Cards: Visa, Mastercard, American Express, etc.
3. Payment Security & Convenience
We use Shopify Payments for secure and convenient transactions. Shopify Payments is fully PCI-compliant and uses SSL encryption to ensure your payment information is protected. The checkout process is seamless, allowing you to complete your purchase directly without being redirected to a third-party site.
4. Order Modifications & Cancellations
If you need to modify your order or wish to cancel it, please contact us immediately via email at gbbaby@goodbaby.com. To ensure we can assist you quickly, please provide the following details in your email:
Order Number
Items in the order
Details of the change or reason for cancellation
Please note, once your order has entered the shipping process, we will be unable to make any changes or cancel the order. Therefore, it's important to contact us as soon as possible.
5. Stock & Product Availability
If an item is out of stock, you will be notified via email from gbbaby@goodbaby.com. We will proceed with partial shipments, issue a refund, or wait until the item is back in stock, depending on your preference and our communication with you.
6. Taxes & Duties
We are unable to estimate any additional customs duties or import taxes you may incur upon receiving your order. You may be responsible for these additional charges. If you are unsure about potential duties, we strongly recommend contacting your local customs office for more information before placing an order.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
7. Customer Support
If you encounter any issues during the payment process, or if you have questions regarding your order, please contact our customer support team at gbbaby@goodbaby.com. We are happy to assist you.
Thank you for shopping with gb! We are committed to providing a smooth and secure shopping experience.